Terms & cancellation

A starting point, not legal advice. Adapt these terms to your own practice before relying on them.

Sessions and fees

Sessions last 50 minutes and are charged at the rate published on the fees page, always visible, never "on application". The anxiety programme is £400, payable in full or as two instalments of £200; the instalments are simply a split, not a subscription, and nothing renews by itself. Fees are reviewed once a year, with at least a month's notice to existing clients. Payment is by bank transfer or card, within 48 hours of each session.

The waitlist

Joining the waitlist commits you to nothing and costs nothing. Places are held in the order people arrive, I'll always be honest about how long the wait looks, and you can take your name off at any time with a one-line email.

Cancellation

Life happens, and the policy tries to be fair in both directions:

• More than 48 hours' notice: no charge, and we rearrange.
• Less than 48 hours' notice: the session is charged in full, because the hour was held for you and can rarely be refilled at short notice.
• If I cancel: you'll never be charged, and you'll be offered the next available time that works for you.

The therapy itself

Therapy is a professional relationship with a shared purpose, not an open-ended subscription. We review the work openly, and you can pause or end it at any time, though a final session to close well is always worth having. I work within the BACP's ethical framework, hold full professional insurance, and receive regular clinical supervision as that body requires. Sessions run in English or Spanish on identical terms.

Confidentiality, in brief

What you share is confidential, with the standard limits: if I believed you or someone else were at serious risk of harm, or where the law requires disclosure, I may need to involve other support, wherever possible with your knowledge and involvement. The full picture is explained plainly in our first session.